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Before you decide

A few useful answers.

Clear expectations make for a better working relationship.

How much does support cost?

Flex: USD 11/hour, minimum 20 hours/month; Part Time: USD 749/month, 80 hours/month; Full Day: USD 1,299/month, 160 hours/month. Flex is billed hourly at USD 11 per hour, with a minimum of 20 hours per month. All prices are in USD.

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When are invoices due?

The first invoice is due on receipt and must be paid in advance at onboarding. Monthly invoices must be paid within 7 days of the invoice date.

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What does the 14-day fit guarantee cover?

If the working arrangement is not a good fit in your first 14 days, tell us in writing. We will work to resolve the issue or match you with another assistant at no additional replacement cost. This is a fit and replacement commitment, not a money-back promise.

Link to this answer: What does the 14-day fit guarantee cover?
Which time zones do you support?

We agree a working window around your needs and the assigned assistant’s availability. This can align with Eastern, Central, Pacific, or another client time zone. Your proposal confirms the working days, time zone, overlap, and holiday arrangements; support is not automatically available around the clock.

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