Answers about working with Fidura.

Flex: USD 11/hour, minimum 20 hours/month; Part Time: USD 749/month, 80 hours/month; Full Day: USD 1,299/month, 160 hours/month. Flex is billed hourly at USD 11 per hour, with a minimum of 20 hours per month. All prices are in USD.

The first invoice is due on receipt and must be paid in advance at onboarding. Monthly invoices must be paid within 7 days of the invoice date.

Yes. Combine administration, bookkeeping, CRM, project coordination, automation, documents, travel, content, and design within your allocated hours and agreed skill match. Ongoing social media, digital marketing, and website support require Full Day or a separately agreed specialist scope.

No. Monthly hours are reserved for your business and do not roll over. We track time and share activity reports so you can see how the allocation is being used.

Extra hours are quoted and approved before work begins. Plan changes and cancellation require 30 days’ written notice. You can discuss a custom scope if your workload does not fit a standard plan.

If the working arrangement is not a good fit in your first 14 days, tell us in writing. We will work to resolve the issue or match you with another assistant at no additional replacement cost. This is a fit and replacement commitment, not a money-back promise.

Most engagements start within one to two weeks of the discovery call, once the scope, assistant match, agreement, and access arrangements are in place. We confirm your start date in the proposal.

We agree a working window around your needs and the assigned assistant’s availability. This can align with Eastern, Central, Pacific, or another client time zone. Your proposal confirms the working days, time zone, overlap, and holiday arrangements; support is not automatically available around the clock.

You work with a dedicated assistant matched to the agreed task list and tools. Meet the person supporting you during onboarding. Specialist requests are reviewed separately so the scope reflects the skills and capacity actually available.

We discuss coverage and handoff arrangements with you. Planned leave and changes to your working window are communicated in advance; the engagement proposal sets out any agreed backup coverage.

Yes. Examples include a CRM cleanup, a documented workflow, or an automation setup. We review the work, required skills, deliverables, and price before agreeing a project.

It sends a request. We reply within one business day to agree a suitable time for a free 20-minute discovery call. An appointment is confirmed only after a time has been agreed.

Use individual invited or delegated accounts with only the permissions needed for the agreed work, and enable two-factor authentication where supported. Where delegated access is unavailable, agree an encrypted password-manager workflow. Do not send passwords or sensitive records through this enquiry form, email, or chat.

Yes. We agree confidentiality terms and can sign a mutual NDA before confidential materials or account access are shared.

Assistants may use their own equipment. Device, storage, download, and access requirements are agreed before onboarding. Tell us about any specific security or data-handling requirements so we can establish whether the proposed arrangement is suitable.

You retain approval of payments, critical submissions, and system changes. Fidura provides administrative and operational support; legal, tax, investment, and clinical decisions remain with your qualified professionals.