Confidentiality
Agree confidentiality terms and, where needed, sign a mutual NDA before sensitive information or account access is shared.
Security & confidentiality
Access and accountability for your business.
We agree the tools, permissions, and data-handling arrangements before work starts.
Individual access
Use invited or delegated accounts with permissions limited to the agreed work. Enable two-factor authentication where supported.
Password management
Where delegated access is unavailable, agree an encrypted password-manager workflow. Do not send passwords through enquiry forms, email, or chat.
Devices and storage
Assistants may use personal equipment. Device controls, downloads, storage, and any client-specific requirements are agreed during onboarding.
Client approvals
Payments, critical submissions, and live system changes require your approval. You retain ownership of your accounts and control the permissions you grant.
Professional boundaries
Fidura provides support within an agreed skill scope. Legal, financial, tax, and clinical decisions remain with your qualified professionals.
Payment requests
Verify before you pay.
If you receive an unexpected invoice or a request to change bank details, verify it with Fidura using the contact details published on this website. Do not rely only on the contact details in the message you received.
The first invoice is due on receipt and must be paid in advance at onboarding. Monthly invoices must be paid within 7 days of the invoice date.
Recruitment enquiries
Check an offer with our team.
To verify a role, interview, or offer, email careers@gofidura.com. Do not share passwords, one-time codes, or online-banking credentials through an application or message.
Access concerns
Report unexpected activity.
If you notice unexpected account activity, revoke or restrict the affected access using your own account controls and contact hello@gofidura.com. Describe the affected system and time; do not send passwords, one-time codes, or sensitive records.
When work ends
Close access deliberately.
Review and remove delegated accounts and shared access when an engagement ends or responsibilities change. Confirm ownership of working files and any agreed return or deletion steps during offboarding.
Work with Fidura
Have specific access requirements?
Tell us about your systems and data-handling requirements during the discovery call.
Request a free call
20 minutes · No obligation