Terms of Service

Services and scope

Fidura services are provided by GoFidura Business Solutions. Flex: USD 11/hour, minimum 20 hours/month; Part Time: USD 749/month, 80 hours/month; Full Day: USD 1,299/month, 160 hours/month. Flex is billed hourly, with a minimum of 20 hours per month. Custom scopes and one-off projects are quoted separately.

Core administrative and operational services can be combined within the allocated hours and agreed skills. Ongoing social media, digital marketing, and website services require Full Day or a separately agreed specialist scope. The work and expected deliverables are confirmed in writing; available hours do not imply unlimited services.

Billing and payment

The first invoice is due on receipt and must be paid in advance at onboarding. Monthly invoices must be paid within 7 days of the invoice date.

Invoices are issued in USD. Your proposal confirms the agreed hours, invoicing schedule, service period, and payment arrangements. Unused monthly plan hours do not roll over.

Hours, extra work, and reporting

Hours are tracked and summarized in weekly activity updates. A monthly allocation is not a promise of a fixed number of hours on every weekday. Working days, client time zone, holidays, and any backup arrangements are agreed for the engagement. Additional hours and rates must be quoted and approved before that work begins.

14-day fit guarantee

If the working arrangement is not a good fit in the first 14 days of the engagement, notify us in writing. We will work to resolve the issue or arrange a replacement assistant at no additional replacement cost. This is a fit and replacement commitment; it does not promise a refund. After the first 14 days, the standard notice terms apply.

Client responsibilities

You provide clear priorities, timely access to agreed tools, and the approvals needed to complete work. Payments, critical submissions, and live system changes require your approval. Legal, tax, investment, and clinical decisions remain with your qualified professionals.

Confidentiality and access

Both parties keep confidential information confidential. An NDA can be signed before confidential material or access is shared. Individual account permissions, two-factor authentication where supported, and any device or storage requirements are agreed during onboarding. You retain ownership of your accounts and control the permissions you grant.

Plan changes and cancellation

Plans run month to month. Either party may end an engagement with 30 days’ written notice. Plan changes also require 30 days’ written notice. Extra hours can be requested separately and are subject to agreement.

Limitation

Services are provided with reasonable care and skill. Liability is limited to the fees paid in the preceding 30 days. Neither party is liable for indirect or consequential losses.

Governing law and contact

These terms are governed by the laws of India. Our registered office is 6th Floor, Tower B Bhutani Alphatum, Sector 90, Noida, Uttar Pradesh 201305, India. Questions about your engagement can be sent to hello@gofidura.com.