Discovery call
Discuss your task list, systems, time zone, and expected workload on a free 20-minute call.
How it works
From your first call to ongoing support.
A clear scope, the right assistant, and a working process built around your business.
Scope and plan
Review a written proposal covering services, hours, pricing, and working days. The first invoice is due on receipt and must be paid in advance at onboarding.
Assistant matching
Review the proposed assistant’s relevant experience, communication, and availability against your task list. Meet the person supporting you and confirm any specialist requirements before work begins.
Access and onboarding
Agree confidentiality terms, arrange individual tool access, and document the steps for recurring tasks.
Ongoing delivery
Assign priorities and review work and time records through agreed check-ins. Raise task questions with your assistant; contact Fidura if the scope, schedule, or working arrangement needs attention.
Your part in onboarding
Share priorities, approved instructions, and access through individual accounts. Name the person who reviews work and approves important changes.
Our part in onboarding
Review the skills and hours needed, confirm the proposed match, and agree reporting, working days, and communication before delivery begins.
If something changes
Contact hello@gofidura.com to discuss scope or concerns. Review how absence and coverage are agreed.
Availability
Working hours that fit your business.
Agree support in Eastern, Central, Pacific, or another client time zone. Your proposal confirms working days, overlap, and coverage arrangements.
Most engagements start within one to two weeks after the discovery call, once scope, matching, and access are in place.
Getting the fit right
A 14-day fit guarantee.
If the working arrangement is not a good fit during the first 14 days, tell us in writing. We will work to resolve it or arrange a replacement at no additional replacement cost.
View the guarantee termsWork with Fidura
Find the right support for your business.
Tell us the tasks you need help with. We’ll recommend the services and plan that fit.
Request a free call
20 minutes · No obligation